FAQ's

WARRANTY / GUARANTEE

A few years ago, the legislative authority within the European Union revised this issue. Previously, there was a -month warranty, which was extended to 2 years in the new version in order to provide consumers with better protection against defects. This warranty applies throughout the EU and is binding for all consumer goods. Within the first 12 months, the so-called reversal of the burden of proof applies, i.e. the manufacturer must be able to prove to the customer in the event of a complaint that the product was without defects at the time of sale. After these 12 months, the burden of proof is then transferred to the consumer, i.e. the buyer. He must then prove to the seller that the product was defective at the time of purchase. The warranty is an individual and voluntary promise of the seller! And here we promise to do everything to repair your OPEN OCEAN product if you request so!Bei der Garantie handelt es sich um ein individuelles und freiwilliges Versprechen des Verkäufers! Und hier versprechen wir dir alles zu tun um dein OPEN OCEAN Produkt zu reparieren, wenn du es wünscht!

ILLUSTRATION & PRESENTATION OF THE PRODUCTS IN THE ONLINE STORE

Please note that the use of different display technologies and your individual display settings can lead to color distortions. The colors shown on your display may therefore differ slightly from the actual color of the products shown in our product photos. In case of doubt, we recommend that you view the product photos on another display or contact us.

FREIGHT RATES

Germany
Up to 49,99 € value of goods 3,95 €
From 50,- € carriage paid
Express 15,- €
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Asutria, Belgium, Denmark, Italy, 
Luxembourg, Netherlands
Up to 59,99 € value of goods 5,95 €
From 60,- € carriage paid
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France
Up to 69,99 € value of goods 9,95 €
From 70,- € carriage paid
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Sweden, UK, Norway, Spain, Czech Republic, Estonia, Finland, Ireland, Croatia, Latvia,
Liechtenstein, Lithuania, Monaco, Poland, Portugal, Romania, San Marino, Suisse,
Slovakia, Slovenia, Hungary, Vatican City
Up to 99,99 value of goods 9,95 €
From 100,- € carriage paid
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Bulgaria, Greece, Iceland, Bosnia&Herzegovina
15,95 € freight costs

  • Package running time Germany and Austria 2 - 4 workdays
  • Returns from Germany and Austria are free of charge from 100,- € order value
  • Package running time other countries 4 - 8 workdays
  • Overseas shipping upon request
  • For customers from countries outside the EU VAT will be deducted. The payment of the country-specific import and sales tax is the responsibility of the customer and is not the responsibility of Open Ocean Sports GmbH. Accruing customs tariffs are to be paid by the customer.
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