ORDER - SHIPPING - RETURNS
No customer account is needed to place an order on www.cool-shoe.de.
CAN I CANCEL AN ORDER?
As our main goal is shipping out product as fast as we can to reduce waiting times, unfortunately orders cannot be cancelled. However, you can return the ordered goods to us if they meet your expectations.
CAN I CHANGE AN ORDER?
Unfortunately, again our main goal is shipping out product as fast as we can to reduce waiting times, changes to the order are not possible due to the immediate processing of the order. You may place an additional order and use the return option.
FREIGHT COSTS (island shipping excluded)
TYPES OF DELIVERY
Currently we offer the possibility to ship Europe-wide with GLS, DPD, DHL and UPS. We will choose the most suitable shipping service for you. Please note that we cannot deliver to PO boxes.
DELIVERY TIME & TRACKING
We strive to deliver your order as quickly as possible. Most of the time we ship in 2 to 4 business days, however, depending on the destination, the transit time can range from 4 to 8 business days.
As soon as the shipment leaves our logistics you will receive a shipping confirmation with tracking number of the logistics partner.
DELIVERY TO NON EU-COUNTRIES
Our prices in the online store are inclusive of VAT. If you order from outside the EU, additional fees such as taxes and customs duties may apply. These are to be paid by you upon import. For more information please contact your local customs office.
RETURNS FROM EU COUNTRIES
We think our products rock but if you purchased a product directly from our site and aren’t happy for any reason, simply return it to us unused and originally packed within 30 days and we will refund your product.
Download the return form, fill it in completely and add to your return.
Send your return to:
Open Ocean Sports GmbH
Returns for orders from Germany and Austria are free of charge from 100,- Euro order value. Please fill out the return label completely and email it to firstname.lastname@example.org. Then you will receive a shipping label from us.
Please keep the receipt that you receive when you post the parcel. We will need it to trace your return if the parcel gets lost. Otherwise, we will not be able to process any refunds.
After we have received your product, we will check for any defects or damages first. After that we will process your refund depending on your payment method. For any assistance, please contact email@example.com.
RETURNS FROM NON-EU COUNTRIES
Returns will be shipped at your own costs. We advise you to consult the relevant customs authorities before sending your order back. In order for us to receive your returned parcel, you must state to the delivery service that the parcel is a return of products recently imported and attach the import sales tax and duty receipt to the package.We will not accept a returned parcel without the import tax sales and duty receipt. Each delivery service has the information they need on their website to send a parcel back to the EU. You will find our EORI Number (DE4947479) on the invoice in the package.
When shipping a product back to us, contact the relevant customs authority and request the VAT paid back for the products you are returning. For more information about VAT and customs, please contact the relevant customs authorities.