ORDER

CUSTOMER ACCOUNT

No customer account is needed to place an order on www.cool-shoe.de.

CAN I CANCEL AN ORDER?

As our main goal is shipping out product as fast as we can to reduce waiting times, unfortunately orders cannot be cancelled. However, you can return the ordered goods to us if they don't meet your expectations.

CAN I CHANGE AN ORDER?

Unfortunately, again our main goal is shipping out product as fast as we can to reduce waiting times, changes to the order are not possible due to the immediate processing of the order. You may place an additional order and use the return option.

CAN I EXCHANGE AN ORDER?

We are sorry, but due to the system it is not possible to exchange your order for another product or size. Please return the undesired item to us as standard and place a new order. Your desired item will then be with you much faster.